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hi I'm Patrick with a DirecTV technical training department as technicians in the field you're probably aware that our installation volume has never been higher in our marketing department forecasts predict it's only going to get better this video will show the standard installation from top to bottom there's a lot of information to cover so let's get started the complete installation from start to finish customers order DirecTV for many reasons our digital quality pictures are exclusive sports packages our reputation for superior customer service and often because they're dissatisfied with their cable company dialing most customers believe the DirecTV installer is going to look something like the guy in the TV ads that may not apply directly to you but a technician with a sloppy appearance can make the customer question is professionalism t-shirts are not approved where for DirecTV ins