NETGEAR ProSUPPORT, 5-Year 24x7 On Call Support, Category 2 (PMB0352P)

good morning everyone and welcome back to knickers SMB webinar series thank you so much for joining us my name is Rachel and I'll be your host for today we have an exciting topic called building a stronger VAR customer relationship with Netgear pro support and joining us we have Doug Chung our senior PLM for services and as always if you have any questions during the presentation feel free to enter them in the chat box or in the QA we'll also have a Q&A section at the end all right take it away Doug all right Thank You Rachel good morning or good afternoon everyone from wherever you are thank you for joining us for this session of Netgear SMB webinar this is something perhaps to many of you new and different all of sudden we are talking about services right Nate year is known to be a box selling company we sell lots of boxes switches we sell a storage we sell a Wi-Fi they all come in a