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when people have trouble with true wireless audio it's usually related to bluetooth pairing if you can't get indeed a pair to your phone or your earbuds are having trouble connecting to one another here's how you reset nd to resolve pairing issues place your nd earbuds in the charging case remove nd from your devices paired list turn off Bluetooth mode on your device power on only your right in the earbud by removing it from the case tap the center of the earbud four times this will automatically power off the earbud and reset it place the right earbud back in the case now repeat those same steps only with the left ear bud next remove both earbuds from the case to have them automatically power on and begin pairing to one another you'll hear one beep indicating the buds have paired together then a voice prompt that will notify you India is now pairing meaning is searching for your device