HP 4GB PC3-12800

this is Liz I'm at HP certified technician and today we're gonna be discussing what to do if you get that blue screen era critical process died if you find this video in any way helpful please like and share so the first thing I would do to troubleshoot this problem is hit power and we're gonna start tapping on f9 to check your hardware because HP's have built-in diagnostic software not everyone knows that so I would tap on f9 repeatedly after hitting the start button to access this diagnostic software because we're gonna check in your hardware to make sure it's functioning properly ok so I'm at my boot menu but this HP I have to hit escape to access it some just bring you right to it and when you're at the boot menu you're going to arrow down and you're going to select diet system diagnostic with some HP's you can just tap on f2 from start up instead of f9 but it varies from model to m