NewPowerGear USB Cable Sync Data cord for Sony NWZ-E464 NWZ-S515 NWZ-S516 NWZ-S544 NWZ-S545

Hi I’m Peg from Sony and I’m here to show you how to troubleshoot your Sony WALKMAN that is not functioning properly appears to be frozen or does not turn on or off Each WALKMAN is slightly different so be sure to check the owner’s manual or visit us at esupport.sony.com for your specific features and menu options So let's get sarted First turn on the WALKMAN by pressing the play button If the word HOLD flashes in yellow at the top of the screen locate the HOLD button on the right edge of the device and slide it to turn it off If your Walkman is not on hold and it still will not respond we recommend that you charge it Plug your Walkman into a USB port on your computer Sometimes when the battery is completely discharged it can take up to five minutes for it to respond to the computer Make sure your computer does not go into sleep or into hibernate mode Allow approximately five minutes fo