TOP4003 - TOPS Phone Call Book

okay so we are looking today again at the telephone message form under the unit reception and hospitality in the office administration syllabus to put this form into context this form is used or the telephone message pad is used when receiving and delivering messages to um colleagues or supervisors sub um persons in the organizations that said equine the organization etc who may be unavailable to take a call or absent when a call comes in for them all right so it is important for the receptionist to gather the correct information to complete the telephone message form the procedure is that when the call comes in they tell if the telephone um the receptionist should inform the caller that the person whom they wish to speak to is unavailable either true absence or um being in a meeting or whatever now the first thing is the receptionist asks the name of the caller right before asking thei