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good morning I'd like to welcome everyone to today's program entitled TISCO support community expert series cable modem termination systems architecture configuration and troubleshooting we're glad that you've been able to join us a few housekeeping notes to begin as you entered the WebEx console you either joined us by audio broadcast or by phone which is automatically muted because of our large audience in attendance today you will remain muted throughout the event when you have a question please feel free to enter that into the WebEx Q&A panel as you think of them you can find it on the right-hand side of the console please leave the WebEx chat window for communication to our WebEx facilitators for any problems or technical issues you may be experiencing please again remember to ask your questions in the Q&A panel at any point this session is being recorded and you will receive an em