USB PC/DC Power Charger+Data SYNC Cable Cord Lead For Sony MP3 Player NWZ-E464 F

Hi I’m Peg from Sony and I’m here to show you how to troubleshoot your Sony WALKMAN that is not recognized when you plug into a USB port on your Computer Each WALKMAN is slightly different so be sure to check the owner’s manual or visit us at esupport.sony.com for your specific features and menu options So let’s get started First plug your Walkman directly into your computer in a USB port Make sure you are not using a USB hub Sometimes when the battery is completely discharged, it can take up to five minutes for it to respond to the computer Make sure your computer does not go into sleep or into hibernate mode and allow approximately five minutes for the Walkman to receive a base charge The battery icon should be active as the Walkman charges If your Walkman has a charge and is still not recognized by the computer you can try a few more tricks Try a different USB port Or try a different