USB Printer Cable for HP OfficeJet J4580 with Life Time Warranty

How to Troubleshoot a USB Printer Connection Troubleshoot a USB connection if your computer is unable to find your printer during installation or a Printer Offline message displays when trying to print. Turn off the printer and computer. Disconnect the USB cable, and then inspect the cable and ends of the cable. If the cable is frayed, severed, or cracked, or the end is deformed, replace the cable. If there is no damage to the cable, measure it. If the length is more than three meters, or nine feet, ten inches, replace the cable with a shorter one. Connect the cable to the printer. Connect the other end of the cable directly to the computer and use a different port than you used previously. Do not use any USB hubs, switches, port replicators, or docks. Turn on the computer, turn on the printer, and then check the connection again.