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how to troubleshoot a touch screen that does not respond to touch or responds intermittently if the touch screen on your computer does not respond when you touch it or if sometimes the screen responds and sometimes it does not follow these steps to troubleshoot your computer if the screen has never responded to being touched but you think it should use one of these methods to confirm that your computer has a touch screen in windows search for and open view pin and touch if the pin and touch section reads no pin or touch input is available for this display the computer does not have a touch screen check the product specifications for your computer model on the hp customer support website at https colon forward slash forward slash support.hp.com check the labels on the computer and on the product packaging notebook and all-in-one computer models equipped with touch screens are branded wit