Heat Surge Standard Remote

check the thermostat to make sure it is turned all the way to the right turn clockwise make sure that the unit is now located near a heat source hit the reset button located on the back of the unit where the power cord connects to the Heat Surge fireplace this will only be effective if the unit lost power due to a power surge if the reset button does not have tension the problem is not related to a power surge and you should contact customer service make sure that the fireplace is on a level surface and that the fireplace is secured to the mantel then with both hands firmly holding the mantel tip the unit face down until it is about six inches off of the ground then return the unit to its upright position check for any obstructions on the back of the unit if one is found turn the fireplace off and unplug the unit then move the unit so that the back of the unit is at least one foot from