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hello everyone welcome thanks for joining our online training today uh if you're joining us on zoom and you have any questions just look at the top of the bottom of your screen wherever your zoom controls are hit that q a button and then it'll pop up in a new window you can type in your question there and i will get to those at the end of the information tonight if you're watching us live on youtube please feel free to watch the live chat or type into the live chat if you have any questions if you're watching this after the fact not on a live stream then well the live chat won't be available but i guess you could leave us a comment make sure you subscribe and hit that bell to make sure and you hit that thumbs up as well so my name is jason cabrinis i want to snap on national diagnostic technical trainers been in the training department the last eight years traveling around north america