VPI OEM Crosscheck Turntable T-Level

how to use VP eyes calibration tool VP eyes QA calibration is a fundamental process and tool for improving call monitoring performance in VP I'm power a calibration compares the evaluation results from different evaluators using the same recording and the same quality evaluation form by utilizing calibration in your evaluation and scoring process you can achieve more consistent quality evaluations and scores regardless of who does the monitoring calibrating your quality scores can help you to confirm that the agent's behaviors you are measuring are tied to quality customer service validate the effectiveness of your agent performance standards and call center procedures and provide greater consistency in the service provided to your customers to start a calibration first search for and select an interaction in the standard interaction search then hover over actions and select schedule fo