Schlage 11069613 2 3/8" Replacement Spring Latch with 1/4" Radius Corner 1" x 2 1/4" Faceplate

hello my name is rich Howard owner of architectural Builders Supply and a client has sent us a help email and we're we're delighted to be able to help it's how we monetize our business it's how we stay in business helping people even when it's not going to result in an immediate sale it's what separates us from the competition so the bottom line is you've got you have a Schlage f-series latch in the photograph that you've provided to us this latch bolt has been in existence for at least 30 years that I'm that I'm aware of in that range for sure and the problem that you're experiencing is that you simply have the actuated hub on the inside of here kind of cocked up and pulled into a position where it won't really operate and it's not hard to get this piece moved up but that's literally what you're showing us in your photograph this retracting hub okay and that should look just like your